Refund, Cancellation, and Return Policy

Order Cancellation

Cancellation requests for orders that have been processed and prepared for shipment are subject to an AED [Insert Amount] cancellation fee.

If you decide to cancel your order after the item has shipped, you will be charged the shipping fee. Once you refuse the item(s) and we receive the product back, your credit card will be credited the full amount minus the shipping costs. Some products may also be subject to an additional 10-20% restocking fee.

Refund Policy

Refunds can be initiated within 3 days after delivery.

In case of order cancellation, your refund will be processed within 5–7 business days from the submission of your cancellation request. We will notify you once your refund has been initiated.

Refunds will be returned to the customer's account within 7–14 business days and will be credited back to the same card used by the customer at checkout.

The total time for the refund to be reflected in your account depends on your refund method and issuing bank. We will refund the full amount of the canceled product, but the customer’s bank may charge a transaction fee as per their policy.